Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account data: name, email address, password (hashed)
• Request data: task descriptions, dimensions, deadlines, messages
• Uploaded files: designs, reference images, technical documents
• Communications: messages exchanged through the platform

We automatically collect:

• Session data: IP address, user agent, session tokens
• Usage data: pages visited, features used, timestamps

2. How We Use Your Information

• To provide, operate, and maintain the Service
• To process and fulfill your requests
• To communicate with you about your orders and account
• To improve the Service and develop new features
• To prevent fraud and ensure security
• To comply with legal obligations

3. Data Storage and Security

Your data is stored in a PostgreSQL database hosted on secure, encrypted infrastructure. Passwords are hashed and never stored in plaintext. File uploads are stored via secure third-party storage services with encrypted transfer. We implement industry-standard security measures, but no system is completely secure. We will notify you of any data breach that may affect your personal information.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: hosting, file storage, and authentication services that help us operate the platform
• Manufacturing partners: only the technical data necessary to fulfill your specific request, with your knowledge
• Legal compliance: when required by law, regulation, or legal process

5. Cookies and Tracking

We use essential cookies for authentication and session management. These are strictly necessary for the Service to function. We do not use third-party tracking cookies or advertising pixels. No data is sold to advertisers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data in a machine-readable format
• Withdraw consent at any time (where consent is the basis for processing)

To exercise these rights, contact us at protogrid.studio@gmail.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain anonymized data for analytics and records required by law. Uploaded files associated with completed requests are retained for 12 months after project completion unless otherwise agreed.

8. Children

The Service is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The version number and effective date at the top of this page indicate when it was last revised. We will notify registered users of material changes via email or platform notification.

10. Contact

For privacy-related questions or requests, contact us at protogrid.studio@gmail.com.